When I first started managing and supervising others, I thought it was about giving the person the tools, telling them what I needed done and letting them loose to carry it out.
You’re probably chuckling to yourself because you thought the same thing in the beginning.
You and I have both realized that there’s a lot more to it than expecting them to “just do their job.” There has to be accountability and frequent check-ins to make sure the project is on time, on task, and exceeds the quality your customer expects.
Every employee needs to be provided the tools to succeed and the accountability that motivates them forward. Great training does both.
I’ll bet you teach them how, let them do it a few times and then walk away. How many times have you done that and then come back to a disaster after they found an “easier way?” You didn’t hold them accountable and instill that they did it your way.
So let’s put together a training program that gives them the tools and accountability they need to be succesful.
Here is how:
- Using your interview question, create a list of core skills that the worker must have to be successful.
- Now map out how quickly you want them to show expertise in these skills. Using time frames like 1 week, 2 weeks, 1 month, 2 months, 3 months, 6 months and a year work pretty well.
- For each skill, create a measurement that the person must meet to show their expertise. Usually this includes quality and timeliness parameters.
Just making the checklist won’t work. You have to use it for every new hire – regardless of their credentials or experience. When the journeyman with 25 years of experience rolls his eyes at it, you continue to press him to sign off the expertise. It communicates very clearly that you have areas you will not compromise on. It also tells the old-timers that it does not matter how it was done someplace else – it’s done your way and to your standards. If they want to improve the process, then they need to first do it your way. They can propose their way after they have signed off on yours.
I use this competency punch-list in the interviews. Revisit it occasionally with the guys who have been with you for a while. You would be surprised at how quality and timeliness improve by using training this way.
David Bryant Mitchell is a business coach and consultant that works with business owners and managers to create momentum in their business with strategies and tactics that they can implement today. These strategies are based on the five building blocks of business: Marketing, Leadership, Operations, Finance and Systems.