Robert McCloskey, the award winning children’s author once wrote: “I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.”
I have had many conversations like that. What I thought the conversation was about turned out to be completely misunderstood by me or the other people involved. I have also had my words twisted into an indiscernible mess.
Business revolves around agreements between parties that find the arrangement mutually advantageous. Good communication builds trust and a stronger agreement and thus a greater advantage for everyone involved.
For the operations of your business, the most important system that connects all of your systems together is how information moves. From lead, to proposal, to planning, to completion, to invoice, to collections. How does information flow or not flow?
I have found that communication of several forms can help clarify and solidify our meaning. By first having the conversation and then providing a written follow-up, we can make our own point more clear.
Remember also that communication goes two ways. We need to be open to understanding what other people are telling us. If we repeat back what we think we heard to the other individual, it allows them an opportunity to clarify their message as well.
Volumes have been written on how to improve communication. Chances are because they are so difficult to manage.
David Bryant Mitchell is a business coach and consultant that works with business owners and managers to create momentum in their business with strategies and tactics that they can implement today. These strategies are based on the five building blocks of business: Marketing, Leadership, Operations, Finance and Systems.